Since distributing the first NET (then Quintum) products in 2002, our product support is what sets us apart. We are serious about offering the best possible pre-sale support, e.g. solution definition, post-sale support, e.g. TAC support, as well as other types of support that is required to successfully distribute the NET product, e.g. type approvals / interop tests.

Pre-Sales Support

• POC and demo units are available at no charge for the complete NET product range, the AF, AX, BX, DX, UX and VX series

• Pre-Sale engineers available at no charge for requirement scoping and configuration definition

• Free engineering & product support for type approvals with ICASA, PBX manufacturers, and SIP providers

• Free product training to the solution architects-, pre-sales-, and sales teams

Post-Sales Support

• Free access to the Q-KON SA hosted Tenor Remote Management Session Server (RMSS)

• Free TAC remote support during office hours on the Tenor product series

• Certified Engineers provides on-site engineering support on the Tenor product series

• Free advanced replacement unit when your Tenor are being repaired

• Basic - as well as Advanced Support options for remote- as well as on site support for the UX and VX product series. Including extended warrenty, installation support, TAC support, free software upgrades, and advance replacement unit options.

• Custom SLA’s are available, e.g. 24/7/4, to suit customer requirements

• As the only Certified Repair Centre in Africa, we offer local hardware repair & upgrades on the complete NET product range.

• Certified Basic-, and Advanced Technical training on the Tenor, UX and VX product series

To reach one of the support engineers:

Tel: +27 12 665 0052 ext 201 and 262

or

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